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At Refreshub, we strive to provide our customers with high-quality products and a satisfying shopping experience. If you receive a product with manufacturing defects or in a damaged condition, we are here to assist you. Please review our return policy below:
Conditions for Returns:
Manufacturing Defects or Damage: We accept returns only for products with manufacturing defects or damage during transit.
Timeframe for Returns: Returns must be initiated within 7 days of receiving the goods. Any requests for returns made after this period will not be considered.
Return Process: To initiate a return, please contact us via email at Refreshub@yahoo.com or through WhatsApp at +91 7008879914. Provide your order number, details of the issue, and photographic evidence of the defect or damage. Our customer service team will guide you through the return process.
Product Condition: The returned product must be unused, in its original packaging, and with all tags intact. We reserve the right to reject returns if the product does not meet these conditions.
Refund or Replacement: Upon receiving and inspecting the returned product, we will process either a refund or replacement, based on the customer's preference and product availability.
Return Shipping: If the return is accepted due to manufacturing defects or damage, we will provide instructions for return shipping. We will cover the shipping costs associated with the return.
Cancellation of Return: Once a return request is approved, it cannot be canceled. Please make sure to carefully consider your request before initiating the return process.
Contact Information: For any inquiries or assistance related to returns, please contact us at Refreshub@yahoo.com or via WhatsApp at +91 7008879914.
Please note that this return policy is subject to change, and the latest version will be available on our website. We appreciate your understanding and cooperation.
Thank you for choosing Refreshub!